Topics/DiskAid/Frequently Asked Questions - DiskAid FAQ

How to get a refund for DiskAid license purchase?

Vic
posted this on March 17, 2012 17:10

Our 3-days license policy is applicable to DiskAid license purchase under the following terms:

 

1 - Unsatisfied customer with have 3 days after purchase to claim a refund.
2 - Refunds are granted on a discretionary basis under the following conditions:

    • The software for any material reason failed to operate, could not be installed or did not work properly and

    • Every reasonable means to correct the issue has been applied and 
    • If no solution has been found and the DigiDNA support Team has been notified of the issue by opening a ticket at  support.digidna.net
    • Or in any other case deemed eligible by the Support Staff

3 - In order to obtain refund clients are requested to submit the following information:

    • Details of the request – including:
      • What was the primary use of the software
      • Which steps have been completed in the process and which one failed
      • What troubleshooting measures and/or correction have been applied
    • Order ID as marked on the confirmation email from FastSpring (it reads like: DDNAXXXXXX-XXXX-XXXXX)

DiskAid software license terms (applicable to usage of the license itself) are available on our main website: http://www.digidna.net/about/licensing-policy

 
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