Our 3-days license policy is applicable to DiskAid license purchase under the following terms:

1 - Unsatisfied customer with have 3 days after purchase to claim a refund.
2 - Refunds are granted on a discretionary basis under the following conditions:

• The software for any material reason failed to operate, could not be installed or did not work properly and

• Every reasonable means to correct the issue has been applied and 
• If no solution has been found and the DigiDNA support Team has been notified of the issue by opening a ticket at  support.digidna.net
• Or in any other case deemed eligible by the Support Staff

3 - In order to obtain refund clients are requested to submit the following information:

• Details of the request – including:
• What was the primary use of the software
• Which steps have been completed in the process and which one failed
• What troubleshooting measures and/or correction have been applied
• Order ID as marked on the confirmation email from FastSpring (it reads like: DDNAXXXXXX-XXXX-XXXXX)

DiskAid software license terms (applicable to usage of the license itself) are available on our main website: http://www.digidna.net/about/licensing-policy