Welcome to DigiDNA Support!

Find solutions, stay updated with announcements, get answers from the community and share your feature suggestions.
You can also contact us directly using our contact form.


DigiDNA Support

Vic December 12, 2012 DiskAid / DiskAid Troubleshooting

Follow the steps below before anything if you are experiencing issues in DiskAid:

1. Apply every software update available

  • For your computer:
    • Check your operating system: apply all available system update (Mac OS and Windows)
    • Update iTunes: select “Check for Updates” from the iTunes help menu
    • Update DiskAid: select “Check for update” from the DiskAid main menu.
  • For your device:
    • Connect it to iTunes: select your device and click the “Check for Update” button, even if it is stated that “Your software is up to date”!

2. Reboot both your computer and your device

  • You must totally power off both the computer and the device, not only shutting the display off. On your device you need to apply a long press on the power button.

3. Reconnect, relaunch DiskAid and try again!

Vic February 11, 2012 DiskAid / Frequently Asked Questions - DiskAid FAQ

If you lost your Registration Key, don't even remember having it received it, need to reinstall or anything you can obtain it instantly from our website.

Please use the appropriate form: http://www.digidna.net/lost-key

Vic Sep 17 DiskAid / DiskAid Tutorials, Tips and Tricks

DiskAid lets you integrally clone your current iPhone to the new iPhone 6. OR if you'd like to save space and take a fresh start with your new device but still keep some data (your messages and apps, for example) you can selectively restore data to the new device.

The process is happening locally it's all happening between your computer and your devices, no data will not be uploaded in the cloud. So it's way safer and way faster.

1. Connect the source device (the "old" one), and at the bottom of the DiskAid home screen, click Backup


2. From the dialog box select Backup and Archive - the archive will not be overwritten, as long as you keep it you can restore this particular snapshot of the device. 

Also make sure you have selected Backup Apps to have them restored on the new device.

Click Backup to proceed

DiskAid 7.png

3. Connect the target device (the new iPhone 6, for example) and on the DiskAid home screen click Restore a Backup

4. On the dialog box select the backup you wish to restore - choose the latest to clone the device - and select which data sets to restore:

  • Select All to obtain a perfect clone
  • Pick the data sets you wish to restore and save storage space


5. Hit Restore a Backup and sit back. DiskAid will do the work and the device will reboot, but it is still going to be way faster than through iCloud! You will have to register with your usual Apple ID and password, but you're set!

Vic Sep 17 DiskAid / DiskAid Tutorials, Tips and Tricks

DiskAid allows you to backup Apps with their whole data, contents, settings and progression onto any computer. And as it can also reinstall these Apps exactly as they were, this is the perfect Apps transfer solution to a new iPad or iPhone. 

1. Connect the source device (the "old" one) and go to Apps


2. Select the Apps you want to backup and transfer to the new device and click Extract App...

Screen Shot 2014-09-17 at 9.45.17 am.png


3. Choose a backup location folder on your computer - as the dialog pops up choose “App and Data"


4. Connect the target device (the new one! - both devices can be simultaneously connected) open the Apps section and select Install App...


5. Select the Apps from the location you just chose to backup, here again make sure you select App and Data for the restore.

6. Your Apps are reinstalled on the new device just as they were on the old one. You might have to enter your Apple ID as you launch them on the device to confirm ownership, and you're done!


Overview | Recent